Refund policy
Effective Date: 01/09/2025
Brand Name: AAYUVERA – Ayurvedic Juices, Health Drinks & Wellness Tablets
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🔹 1. General Policy
At AAYUVERA, we deeply value your trust and satisfaction. However, since our products are Ayurvedic consumables, we maintain a strict no-return and no-refund policy, except under genuine product issues as mentioned below.
All purchases made through our official website or authorized partners are final once delivered.
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🔹 2. Eligible for Return / Replacement
A replacement will only be issued if:
You received a wrong item from what you ordered.
The product is leaking, damaged, or tampered during transit.
The product delivered is expired or near expiry.
🕒 Time Limit:
All such claims must be reported within 48 hours of delivery.
📸 Proof Required:
Share clear photos or videos of the product and packaging with your invoice to:
📧 support@aayuvera.com
Replacement will be approved only after verification by our quality team.
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🔹 3. Non-Returnable / Non-Refundable Cases
We do not accept returns or refunds in these cases:
Opened, used, or partially consumed products.
Missing original packaging or invoice.
Dissatisfaction due to taste, color, or expected results (results may vary individually).
Free samples, combo offers, or promotional items.
Purchases from unauthorized or unverified sellers.
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🔹 4. Refund Policy
Refunds apply only if a replacement cannot be provided (e.g., product out of stock).
Approved refunds will be processed within 7–10 business days via the original payment mode.
Shipping or COD charges are non-refundable.
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🔹 5. Order Cancellation
You may cancel your order within 2 hours of placing it, provided it has not been dispatched.
Once the order is shipped, no cancellations or modifications are allowed.
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🔹 6. How to Raise a Request
To raise a replacement or refund request:
1️⃣ Email us at support@aayuvera.com
2️⃣ Include:
Order ID
Issue details
Photo and video proof
3️⃣ Our team will verify and respond within 48 hours.
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🔹 7. Disclaimer
AAYUVERA products are natural Ayurvedic formulations meant for general wellness.
As each individual’s body type and response differ, results may vary.
Refunds will not be provided for lack of results or personal preferences.
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🔹 8. Contact Us
📧 support@aayuvera.com
📞 +91-9099977151
🌐 www.aayuvera.com
🕒 Working Hours: Monday–Saturday, 10 AM – 6 PM